Frequently Asked Questions
Are the shells real?
Yes — every Bellasara bag is made from a real nautilus shell.
Are the shells fragile?
Natural shells are delicate by nature. While every bag is carefully reinforced for added strength, the shells remain fragile — so please handle your bag gently and store it safely to keep it beautiful for years to come.
Is every bag one of a kind?
Yes. Because real shells are used, no two bags are ever exactly alike — slight variations in color, pattern, and shape make each piece truly one of a kind.
Where are your shells sourced from?
Our shells are carefully selected from trusted natural sources, chosen for their beauty and quality.
Are the shells sourced sustainably and ethically?
Absolutely. All of our shells are obtained sustainably and ethically — we are committed to responsible sourcing that respects the ocean and its ecosystems.
How do I care for my shell bag?
Store it in a cool, dry place, avoid exposure to water and sunlight, and gently wipe it with a soft cloth to clean.
Do you offer worldwide shipping?
Unfortunately, at this moment we cannot offer worldwide shipping due to CITES permits, but hopefully soon.
How long does shipping take?
Delivery times vary depending on your location.
What is your return policy?
All sales are final — we do not offer returns or refunds. Please reach out with any questions before purchasing and we will be happy to help.