Shipping policy
Thank you for shopping with us. We are committed to delivering your handcrafted shell handbags safely and efficiently.
Order Processing
- All orders are processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times may vary depending on your location:
- United States: 5–10 Business Days
- Canada: 7–12 Business Days
- Europe: 5–10 Business Days
- Australia & New Zealand: 7–14 Business Days
- Rest of the World: 7–15 Business Days
Please note that shipping times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.
Shipping Costs
Shipping charges are calculated at checkout based on your location.
Free shipping may be available during promotional events or on qualifying orders.
Order Tracking
Once your order has shipped, you'll receive a tracking number via email so you can monitor your package every step of the way.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your local government. These charges are the responsibility of the customer.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase. We cannot be responsible for delays or lost packages resulting from incorrect or incomplete shipping information.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team. We're always happy to help.